· Consumers are protected by the Consumers Guarantee Act because the are given fair trading except in private sales i.e. auctions, garage sales.
· Goods and services must be sold at a fair price, based on a pricing formula agreed by the provider and consumer before the sale.
· If the good or service is faulty or does not live up to its claimed purpose then the consumer is allowed a full refund or an unfaulty replacement IF the consumer did not know prior to the sale that the good was faulty. This applies even if the provider has a sign saying no refunds.
· The Ministry of Consumer Affairs are responsible for the Consumers Guarantee Act and take care of any problems raised related to the Act.
· The Advertising Standards Authority makes sure that the commercials and informercials advertising goods or services are appropriate to be displayed in media i.e. television, radio.
· Any complaints about any advertising material are handled by the ASCB, and they check if the advertisement is breaching the ASA’s advertising rules/code. If so, they request that the advertisement be withdrawn from all media.